Patient payments, accelerated.
Patients owe more after insurance than ever before, but too many practices still rely on patient billing workflows built for another era.
Patient Payments
$475.9K
Collected (72%)
70%
Before
After
Accelerate patient payments
Accelerate payments
Reach patients sooner with digital statements, payment plans, and a fast, mobile-first way to pay.
Streamline backoffice work
Streamline backoffice
Consistent, well-timed automated follow-up keeps unpaid balances from slipping through the cracks.
Well-timed, automated follow-ups keep unpaid balances from slipping through the cracks.
Reduce cost-to-collect
Replace print, postage, phone calls, and wasted staff hours with an automated workflow built for healthcare.
Healthcare has changed. Patient billing hasn't.
Patients are responsible for more of the cost of care than ever before. Yet many practices still rely on paper statements and manual follow-up to collect it. The workflow needs to catch up.
Service and Payment Description
Patient Charge
Complex Visit / Procedure
Jul 15
$2,200.00
Deductible
Jul 15
$1,000.00
Coinsurance – 30%
Jul 15
$360.00
Insurance Paid: $840
Your Balance: $1,360.00
Upload PDF Statements
Drop PDF statements to upload
Browse
Uploading statements…
statement_001.pdf
statement_002.pdf
statement_003.pdf
statement_004.pdf
Preparing statements for delivery…
Extracting statement data
Creating digital statements
Matching statements to contacts
Sending payment requests
Less paper. More payments.
Replace mailing monthly paper statements with digital delivery by text and email. Patients get a clear, mobile-friendly way to review details and pay what they owe, followed by automated reminders that keep outstanding balances moving and maximize collection rates.
2-3×
Faster Payments
82%
Average collection rate
60-70%
Reduction in Cost to Collect
Fewer phone calls. Faster resolution.
Billing questions are inevitable, but playing phone tag doesn’t have to be. Give patients a simple way to ask questions by text while your team manages every conversation from one unified inbox. AI-assisted replies help answer common questions faster, reduce call volume, eliminate voicemail loops, and keep payments moving.
Sarah Mitchell
Hi there, has everything been submitted to my insurance?
Thanks
Salt Creek Medical
Hi Sarah, yes, insurance has paid its portion. You can view the details on your statement, please click "View Statement"
Type your message…
Salt Creek Medical
Pending
Complex Visit Fee
Jul 15
$1,112.77
Deductible (100% patient)
July 15
$500
Balance subject to Coinsurance
July 15
$612.77
Coinsurance (30%)
July 15
183.63
Insurance Paid:
$428.94
Total Patient Responsibility:
$683.83
Pay $683.83
Salt Creek Medical
Pending
Amount due
$683.63
Pay now. Not later.
Let patients move from statement to payment in seconds. Apple Pay, Google Pay, HSA/FSA cards, major credit cards, and flexible payment plans make checkout simple on any device.
From paid to posted. Automatically.
Eliminate the back-office lag that happens after patients pay. Automatically match payments to outstanding balances and post them back to your practice management system or EHR, keeping A/R clean, statements accurate, and minimizing manual posting work for your team.
Automated Payment Posting
Reviewing today's payments
Identifying accounts and balances
Allocating charges
Matching payments to providers and services
Posting payments
Updating PMS balances and reconciling
Dashboard
Payments collected
5,601 payments
$397K / $469K
85%
Patient engagement
17.3K clicks
33.2K sends
52%
A/R over 90 days
454 patients
$61,749.08
13%
Review Workflows for Aged A/R
See what’s working. Know what to do next.
Track payment velocity, aging trends, and engagement across every practice. See where balances stall, understand what drives results, and turn real-time data into smarter collection strategies.
Healthcare has changed. Patient billing hasn't.
Patients are responsible for more of the cost of care than ever before. Yet many practices still rely on paper statements and manual follow-up to collect it. The workflow needs to catch up.
Service and Payment Description
Patient Charge
Complex Visit / Procedure
Jul 15
$2,200.00
Deductible
Jul 15
$1,000.00
Coinsurance – 30%
Jul 15
$360.00
Insurance Paid: $840
Your Balance: $1,360.00
Upload PDF Statements
Drop PDF statements to upload
Browse
Uploading statements…
statement_001.pdf
statement_002.pdf
statement_003.pdf
statement_004.pdf
Preparing statements for delivery…
Extracting statement data
Creating digital statements
Matching to contacts
Sending payment requests
Less paper. More payments.
Replace mailing monthly paper statements with digital delivery by text and email. Patients get a clear, mobile-friendly way to review details and pay what they owe, followed by automated reminders that keep outstanding balances moving and maximize collection rates.
2-3×
Faster Payments
82%
Average collection rate
60-70%
Reduction in Cost to Collect
Fewer phone calls. Faster resolution.
Billing questions are inevitable, but playing phone tag doesn’t have to be. Give patients a simple way to ask questions by text while your team manages every conversation from one unified inbox. AI-assisted replies help answer common questions faster, reduce call volume, eliminate voicemail loops, and keep payments moving.
Sarah Mitchell
Hi there, has everything been submitted to my insurance?
Thanks
Salt Creek Medical
Hi Sarah, yes, insurance has paid its portion. You can view the details on your statement, please click "View Statement"
Type your message…
Salt Creek Medical
Pending
Complex Visit Fee
Jul 15
$1,112.77
Deductible (100% patient)
July 15
$500
Balance subject to Coinsurance
July 15
$612.77
Coinsurance (30%)
July 15
183.63
Insurance Paid:
$428.94
Total Patient Responsibility:
$683.83
Pay $683.83
Salt Creek Medical
Pending
Amount due
$683.63
Pay now. Not later.
Let patients move from statement to payment in seconds. Apple Pay, Google Pay, HSA/FSA cards, major credit cards, and flexible payment plans make checkout simple on any device.
From paid to posted. Automatically.
Eliminate the back-office lag that happens after patients pay. Automatically match payments to outstanding balances and post them back to your practice management system or EHR, keeping A/R clean, statements accurate, and minimizing manual posting work for your team.
Automated Payment Posting
Reviewing payments
Identifying accounts and balances
Allocating charges
Matching to providers and services
Posting payments
Updating balances and reconciling
Dashboard
Payments collected
5,601 paid
$397K
85%
Patient engagement
17.3K clicks
33.2K sends
52%
A/R over 90 days
454 patients
$61,749.08
13%
Review Workflows for Aged A/R
See what's working. Know what to do next.
Track payment velocity, aging trends, and engagement across every practice. See where balances stall, understand what drives results, and turn real-time data into smarter collection strategies.
Healthcare has changed. Patient billing hasn't.
Patients are responsible for more of the cost of care than ever before. Yet many practices still rely on paper statements and manual follow-up to collect it. The workflow needs to catch up.
Service and Payment Description
Patient Charge
Complex Visit / Procedure
Jul 15
$2,200.00
Deductible
Jul 15
$1,000.00
Coinsurance – 30%
Jul 15
$360.00
Insurance Paid: $840
Your Balance: $1,360.00
Upload PDF Statements
Drop PDF statements to upload
Browse
Uploading statements…
statement_001.pdf
statement_002.pdf
statement_003.pdf
statement_004.pdf
Preparing statements for delivery…
Extracting data
Digitizing statements
Matching to contacts
Sending statements
Less paper. More payments.
Replace mailing monthly paper statements with digital delivery by text and email. Patients get a clear, mobile-friendly way to review details and pay what they owe, followed by automated reminders that keep outstanding balances moving and maximize collection rates.
2-3×
Faster Payments
82%
Average collection rate
60-70%
Reduction in Cost to Collect
Fewer phone calls. Faster resolution.
Billing questions are inevitable, but playing phone tag doesn’t have to be. Give patients a simple way to ask questions by text while your team manages every conversation from one unified inbox. AI-assisted replies help answer common questions faster, reduce call volume, eliminate voicemail loops, and keep payments moving.
Sarah Mitchell
Hi there, has everything been submitted to my insurance?
Thanks
Salt Creek Medical
Hi Sarah, yes, insurance has paid its portion. You can view the details on your statement, please click "View Statement"
Type your message…
Salt Creek Medical
Pending
Complex Visit Fee
Jul 15
$1,112.77
Deductible (100% patient)
July 15
$500
Balance subject to Coinsurance
July 15
$612.77
Coinsurance (30%)
July 15
183.63
Insurance Paid:
$428.94
Total Patient Responsibility:
$683.83
Pay $683.83
Salt Creek Medical
Pending
Amount due
$683.63
Pay now. Not later.
Let patients move from statement to payment in seconds. Apple Pay, Google Pay, HSA/FSA cards, major credit cards, and flexible payment plans make checkout simple on any device.
From paid to posted. Automatically.
Eliminate the back-office lag that happens after patients pay. Automatically match payments to outstanding balances and post them back to your practice management system or EHR, keeping A/R clean, statements accurate, and minimizing manual posting work for your team.
Automated Payment Posting
Reviewing payments
Identifying accounts and balances
Allocating charges
Matching to providers and services
Posting payments
Updating balances and reconciling
Dashboard
Payments collected
5,601 paid
$397K
85%
Patient engagement
17.3K clicks
33.2K sends
52%
A/R over 90 days
454 patients
$61,749.08
13%
Review Workflows for Aged A/R
See what's working. Know what to do next.
Track payment velocity, aging trends, and engagement across every practice. See where balances stall, understand what drives results, and turn real-time data into smarter collection strategies.
Better billing. Better outcomes.
See how billing teams are collecting faster, reducing administrative work, and improving the patient payment experience with Balance.
Balance helped us reach patients sooner and significantly reduce manual follow-up. Payments come in faster and the entire process is easier to manage.
Dylan Ochal, MD
Pediatrician
88%
Digital Collection rate
Balance helped us reach patients sooner and significantly reduce manual follow-up. Payments come in faster and the entire process is easier to manage.
Dylan Ochal, MD
Pediatrician
88%
Digital Collection rate
Balance helped us reach patients sooner and significantly reduce manual follow-up. Payments come in faster and the entire process is easier to manage.
Dylan Ochal, MD
Pediatrician
88%
Digital Collection rate
Balance is one of the best things we’ve ever added to our business. It helps us win new clients, makes our service stickier, and helps our practices collect more, faster, at about a third of the cost of statement mailing. I wouldn’t want to run our business without it.
Balance is one of the best things we’ve ever added to our business. It helps us win new clients, makes our service stickier, and helps our practices collect more, faster, at about a third of the cost of statement mailing. I wouldn’t want to run our business without it.
Julie Bolter
Vice President
92%
Online Patient Payments
With Balance, our team spends far less time chasing payments. Over 90% of payments come in within 1.7 days, and we've cut down substantially on mailing.
With Balance, our team spends far less time chasing payments. Over 90% of payments come in within 1.7 days, and we've cut down substantially on mailing.
Mona Saint, MD
Ob/Gyn
85%
Reduction in cost to collect
Ready to modernize your patient billing?
Accelerate patient payments, reduce administrative work, and replace outdated workflows with a platform built for patient responsibility billing.