Direct, upfront pricing
Pricing built for
businesses of all sizes
No guesswork, hidden fees, or long-term contracts. Just transparent pricing plans.
Monthly
Annual
Save 15% with annual
Additional Payment Requests
0
For Practices
Everything you need to modernize patient payments
150 Payment requests per month included
/Month
Digital statements by text and email
Automated patient follow-ups
Mobile-friendly payment experience
Credit, debit, HSA/FSA, ApplePay & GooglePay
Payment and collection reporting
0 Additional payment requests
HIPAA-ready platform
Easy setup with your existing billing workflow
For Billing Companies
Popular
Built to scale across your practices
1000 Payment requests per month included
/ Month
Everything included for practices
Multi-practice management
Unlimited team members
Practice-level collection, aging, and performance insights
Pooled volume pricing, save as you scale
Centralized patient communications
Payment posting and workflow integrations
Dedicated onboarding and support
Monthly
Annual
Save 15% with annual
Additional Payment Requests
0
For Practices
Everything you need to modernize patient payments
150 Payment requests per month included
/Month
Digital statements by text and email
Automated patient follow-ups
Mobile-friendly payment experience
Credit, debit, HSA/FSA, ApplePay & GooglePay
Payment and collection reporting
0 Additional payment requests
HIPAA-ready platform
Easy setup with your existing billing workflow
For Billing Companies
Popular
Built to scale across your practices
1000 Payment requests per month included
/ Month
Everything included for practices
Multi-practice management
Unlimited team members
Practice-level collection, aging, and performance insights
Pooled volume pricing, save as you scale
Centralized patient communications
Payment posting and workflow integrations
Dedicated onboarding and support
Monthly
Annual
Save 15% with annual
Add Credits
0
For Practices
Everything you need to modernize patient payments
150 Payment requests per month included
/Month
Digital statements by text and email
Automated patient follow-ups
Mobile-friendly payment experience
Credit, debit, HSA/FSA, ApplePay & GooglePay
Payment and collection reporting
0 Additional payment requests
HIPAA-ready platform
Easy setup with your existing billing workflow
For Billing Companies
Popular
Built to scale across your practices
1000 Payment requests per month included
/ Month
Everything included for practices
Multi-practice management
Unlimited team members
Practice-level collection, aging, and performance insights
Pooled volume pricing, save as you scale
Centralized patient communications
Payment posting and workflow integrations
Dedicated onboarding and support
Compare plans & features
Select Billing Cycle
Monthly
Annual
Core Features
Patient Contacts
Team Members
Mobile Phone Numbers
Send Payment Requests by Text & Email
Digital Statements
Branded Emails and Payment Pages
Automated follow-ups
Audit trail & engagement insights
Bulk import from CSV
Payment link for website
Automate Sending Paper Statements
New
Self-serve installment plans
Universal Inbox
AI Suggested Replies
Analytics & Insights
Dashboard reports
Collection Rate by Cohort
A/R Aging Metrics
Days to Pay, Conversion by Follow-up
Engagement Insights
Digital Reach Rate
Quarterly Business Review
Unlimited
Unlimited
1 per practice
1000
Additional Fee
Upon Request
Frequently Asked Questions
Frequently Asked Questions
Still need help?
Contact our sales team
Get help from sales team
Evaluate ROI
See the possibilities
What is this platform used for?
Balance is a HIPAA and PCI-compliant solution that helps medical practices and billing companies with patient responsibility billing. We make it easy to send out payment requests and digital statements by text and email, improving collection rates and cash flow, while simultaneously providing patients with a modern and secure payment experience.
Who is it for?
Balance was built for the health care industry with a focus on independent practices and medical billing companies.
How is this better or easier for patients?
Work, school, caregiving, appointments, and everyday responsibilities all compete for attention. Healthcare bills can be easy to overlook, especially when paying means sorting through mail, making phone calls, writing checks, finding stamps, or navigating an outdated portal. Balance allows patients to quickly view their bill and pay from their phone with a card or digital wallet in about 30 seconds.
Do I need to change my existing systems?
No, Balance works alongside your existing Practice Management, EHR, or billing software. We'll review your setup and your workflow and then take care of the Balance setup and provide training.
How long does it take to get setup?
Balance takes care of the setup and branding to make getting started easy. It typically takes 1-2 days to send your first digital statement. Setting up automated posting and statement mailing can take a couple of days to a few weeks depending on your systems and if we have already integrated.
What does my team still handle?
Your team will still take care of generating digital statement runs and determining when to reach out to patients for payment. Balance will take care of outreach by text and email, automate follow-up, and handle replies to simple patient questions. More complex questions will be set aside for your team to review. Payment posting and statement mailing can be automated or completed manually depending on preference.
How much does this really cost?
We've outlined the base costs above. The exact monthly cost will depend on the number of digital statements you send each month, the automated follow-up sequence you configure, and your unique collection rate. Please get in touch with our team and we can help you estimate your specific scenario if you have additional questions.
Is this worth the cost and effort?
We understand how important investments like this are for your business, which is why we are transparent with our pricing and work closely with our partners to help them get the most out of our solution. Our digital collection rate across all practices hovers about 82% and most are collecting 2-3x faster. Compared to mailing paper statements and the cost associated ongoing follow-up, we typically save about 60% on the cost to collect.
Are there fees per user or per location?
No. We have oriented our pricing model around the value that we bring to the core problem we aim to solve: the high cost of collecting patient responsibility balances.
How long is the contract?
We offer monthly or annual subscription plan options. Our monthly plan is designed to provide low upfront cost and flexibility to cancel anytime, while the annual plan may appeal to customers who seek to maximize cost savings.
Still need help?
Contact our sales team
Evaluate ROI
See the possibilities
What is this platform used for?
Balance is a HIPAA and PCI-compliant solution that helps medical practices and billing companies with patient responsibility billing. We make it easy to send out payment requests and digital statements by text and email, improving collection rates and cash flow, while simultaneously providing patients with a modern and secure payment experience.
Who is it for?
Balance was built for the health care industry with a focus on independent practices and medical billing companies.
How is this better or easier for patients?
Work, school, caregiving, appointments, and everyday responsibilities all compete for attention. Healthcare bills can be easy to overlook, especially when paying means sorting through mail, making phone calls, writing checks, finding stamps, or navigating an outdated portal. Balance allows patients to quickly view their bill and pay from their phone with a card or digital wallet in about 30 seconds.
Do I need to change my existing systems?
No, Balance works alongside your existing Practice Management, EHR, or billing software. We'll review your setup and your workflow and then take care of the Balance setup and provide training.
How long does it take to get setup?
Balance takes care of the setup and branding to make getting started easy. It typically takes 1-2 days to send your first digital statement. Setting up automated posting and statement mailing can take a couple of days to a few weeks depending on your systems and if we have already integrated.
What does my team still handle?
Your team will still take care of generating digital statement runs and determining when to reach out to patients for payment. Balance will take care of outreach by text and email, automate follow-up, and handle replies to simple patient questions. More complex questions will be set aside for your team to review. Payment posting and statement mailing can be automated or completed manually depending on preference.
How much does this really cost?
We've outlined the base costs above. The exact monthly cost will depend on the number of digital statements you send each month, the automated follow-up sequence you configure, and your unique collection rate. Please get in touch with our team and we can help you estimate your specific scenario if you have additional questions.
Is this worth the cost and effort?
We understand how important investments like this are for your business, which is why we are transparent with our pricing and work closely with our partners to help them get the most out of our solution. Our digital collection rate across all practices hovers about 82% and most are collecting 2-3x faster. Compared to mailing paper statements and the cost associated ongoing follow-up, we typically save about 60% on the cost to collect.
Are there fees per user or per location?
No. We have oriented our pricing model around the value that we bring to the core problem we aim to solve: the high cost of collecting patient responsibility balances.
How long is the contract?
We offer monthly or annual subscription plan options. Our monthly plan is designed to provide low upfront cost and flexibility to cancel anytime, while the annual plan may appeal to customers who seek to maximize cost savings.
Ready to modernize your patient billing?
Accelerate patient payments, reduce administrative work, and replace outdated workflows with a platform built for patient responsibility billing.