Intefusion collects more, gets paid faster, and grows more profitably with Balance

For medical billing companies, better collections drive two businesses forward: their clients’ practices and their own. Intefusion uses Balance across more than 25 practices to accelerate patient payments, reduce collection costs, and strengthen the services it brings to market.

• 92% digital statement collection rate at its best-performing practices

• 2.2× faster collection speed on average across more than 25 practices

• 66% reduction in cost to collect

The Challenge

Growing collections without growing costs

Intefusion’s revenue is tied to its clients’ success. As a medical billing company that earns a percentage of what it collects, every additional patient dollar recovered generates revenue for both the practice and Intefusion.

But collecting patient balances through paper statements and manual follow-up comes at a cost. Printing, postage, and staff time eat into the profitability of each dollar collected. Delayed payments also delay the billing revenue Intefusion earns.

To grow profitably, Intefusion needed to collect more, shorten the time to payment, and reduce the work and expense required to get there. It also needed a compelling way to distinguish its services when competing for new practice clients.

The Solution

Automating patient billing from statement delivery through payment

Intefusion adopted Balance to deliver digital statements by text and email, automate patient follow-up, and make it easy for patients to pay online.

Replacing paper mailings with digital outreach removed printing and postage costs from those statements. Automated reminders reduced the manual work of pursuing outstanding balances, allowing Intefusion to support collections across more than 25 practices with less hands-on effort.

The approach improved the economics of patient billing: more opportunities to collect, faster payments, and a lower cost to manage each balance. Balance also became part of Intefusion’s pitch to prospective clients. Alongside its billing expertise, Intefusion could offer a modern patient payment experience backed by measurable collection results.

The Result

Stronger collections, better margins, and a competitive advantage

Intefusion’s best-performing practices now achieve a 92% digital statement collection rate. Across all practices, average collection speed has increased 2.2×, while the cost to collect has fallen 66%.

For Intefusion’s clients, these improvements mean more patient revenue recovered and faster cash flow. For Intefusion, collecting more increases revenue, while collecting faster brings that revenue in sooner. Lower mailing costs and less manual work improve the profitability of those collections.

The value extends beyond existing accounts. Intefusion uses Balance to differentiate its services, help win new business, and demonstrate the additional value it delivers to practices. With Balance, Intefusion has made patient collections both a more profitable service and a stronger reason for practices to choose its team.

Results reflect Intefusion’s reported experience. The 92% collection rate represents its best-performing practices; the 2.2× improvement in collection speed is an average across more than 25 practices.