Ocean Pediatrics increases monthly patient collections by over 130% with Balance

88% of statements paid online, with paid statements settled in an average of just 7.3 days.

Founded by Dr. Steven Abelowitz, Ocean Pediatrics serves children and families across Orange County, California, with offices in Laguna Hills, Newport Back Bay, and Ladera Ranch. The practice provides personalized pediatric care from infancy through adolescence for families throughout the region’s coastal and suburban communities.

With services ranging from newborn care and well-child visits to same-day sick appointments, Ocean Pediatrics emphasizes lasting relationships and convenient access for busy families. Its billing experience needed to reflect that same approach.

The Challenge

A monthly mailing cycle meant waiting to ask—and waiting to get paid.

Before Balance, Ocean Pediatrics used a combination of emails, QR codes, and mailed statements to collect patient balances. But emails lacked immediacy and payment ease, and statement mailings happened only once per month. After insurance processed a claim and determined the patient’s responsibility, a balance could sit until the next mailing cycle before a paper statement went out.

That delay extended the time between care, billing, and payment—before the family even had a chance to respond. Emails and QR codes provided payment options, but the practice needed a more timely, consistent process for reaching families and following up on unpaid balances.

The Solution

Reach families as balances become ready for billing.

With Balance, Ocean Pediatrics sends payment requests continuously, shortening the gap between insurance adjudication and asking patients to pay their remaining balance.

Digital statements arrive by text and email, giving parents a clear, mobile-friendly way to review what they owe and pay from their phones. Automated reminders follow up on outstanding balances, connecting the initial request and subsequent outreach into one consistent workflow.

For families, this brings the bill closer to the care they received and makes it easier to act. For the practice, it removes the wait for the next monthly mailing and keeps patient collections moving throughout the month.

The Result

88% paid online. An average of 7.3 days to payment. More than double the monthly collections.

Since adopting Balance, Ocean Pediatrics reports:

• 88% of statements are paid online.

• Paid statements are settled in an average of just 7.3 days.

• Monthly patient collections have increased by over 130%

Together, these results show both the reach of the collection process and the speed of completed payments. By moving from monthly statement batches to continuous digital outreach, Ocean Pediatrics has strengthened collections while making payment more convenient for families.

Results reflect Ocean Pediatrics’ reported performance.